Delivery Information

We have outsourced our deliveries to an external courier company.

Please be advised of the new standard courier fee of R120 to areas around Johannesburg and Pretoria.

***Deliveries will take place on a Monday, Wednesday and Friday between 9am and 4pm. Please ensure that someone is available during these times for collection.

Unfortunately we cannot provide delivery to areas outside of Gauteng as our pots are fragile. If you would like to arrange for your own courier to collect the pots please note we do not provide a wrapping and packaging service and our pots are packed in open top boxes so we take no responsibility of how the pots arrive via other couriers.  

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For general orders placed, turnaround times are usually between 1 - 3 days.

For orders placed under our 'thank you' gift range, turnaround times depends on availability and quantity. As most of our pots under this range are produced by us, the quantities listed on the website are what we have available on-hand and which can be prepared and delivered on short notice. Therefore it is best to contact us for quantities larger than what is available on the website.

See guideline below for 'thank you' gifts turn-around times:

1 - 100 1 - 7 days
101 - 200  7 - 14 days
201 - 500  14 - 30 days
500+ Contact us

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Returns

As all products are planted and delivered by us, we guarantee that they will arrive in perfect condition. If for some reason you are not completely satisfied with the product you can Whatsapp pictures of the product 065 822 2945 or email sales@pottedgifts.co.za. Contact us within 24 hours of receiving your order for concerns or issues regarding the product. Due to it being a live product, no queries can be handled after 24 hours of receiving the plant.